Shipping policy
1. Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after payment is confirmed.
2. Shipping Methods & Delivery Times We offer free standard international shipping to the following destinations:
- Australia: 10 to 18 working days — via 4PX & YunExpress
- USA: 7 to 13 working days — via 4PX & YunExpress
- UAE, UK, Canada, and other countries: 10 to 20 working days (estimated)
Note: Delivery times may vary due to customs, holidays, or unforeseen carrier delays.
3. Shipping Rates Shipping is FREE on all orders worldwide.
4. Tracking Information Once your order ships, you will receive a confirmation email with a tracking number to monitor your package.
5. Customs & Import Taxes International customers may be subject to customs fees and import duties upon arrival, which are the buyer's responsibility. We cannot predict or cover these charges.
6. Lost or Delayed Packages If your order is significantly delayed beyond 15 working days from dispatch, please contact us at vivellglow@outlook.com for assistance.
7. Returns & Exchanges Please refer to our Refund Policy for full details.
Questions? Email us at vivellglow@outlook.com